Student Feedback

In order to enhance the quality of our services and focus on students as the center of our efforts, the feedback from students is highly valued, acknowledged, and acted upon accordingly.

Methods through which students can provide feedback:

• Online support channel: Submit feedback directly through Portal.swin.edu.vn.
• Regular evaluation forms.
• Student community information page: SwinburneLife Vietnam.
• StudentHQ will receive feedback from students and either address it directly or forward it to the relevant department for thorough resolution.

The response time to student feedback will vary depending on the specific student requests and will be addressed within 24 hours.

Common queries and concerns include:

• Enrollment records.
• Health insurance.
• Student ID cards.
• Class schedules.
• Course changes.
• Program changes.
• Transfers/Student exchanges.
• International students.
• Challenges or issues in student life:
• Balancing academic and social life.
• Adapting to a new learning environment.
• Building new friendships.
• Quality of education.
• Facilities.
• School support services.

For the fastest support, please contact StudentHQ using the information below:

Student HQ – 1st Floor, Swinburne Vietnam Alliance Program, 2 Duong Khue, Cau Giay, Hanoi

Email: studenthq@fe.edu.vn

Phone: 19006412

Office hours: Monday to Friday from 7:30 AM to 5:30 PM, Saturday mornings from 7:30 AM to 12:30 PM.